At Global Ground Support, we strive to deliver customized value, not just a quality product. Our desire is to identify individual aircraft operation’s needs and expectations and respond with the appropriate design and support package. Please find the following standard and optional support coverage for top-of-the-line deicers:
Standard Service: Included with purchase of each deicer unit at no additional cost
Phone Calls: Will be returned the same day received.
Faxes/Letters: Will be responded to by the next business day.
E-Mail: Will be responded to the same day received. Addresses for Global Staff are listed as first letter of first name and full last name followed by: @global-llc.com
Technical Support: 24-hour/7-day coverage through our help line
Commissioning: We will provide “in service” startup and commissioning within fifteen (15) days from receipt at each station by a qualified service technician.
Training: Global will provide operator training for deicers at each station during commissioning. Maintenance training is also available at the factory.
Spare Parts: Toll Free Number: 1-888-780-0303. Emergency orders are shipped on the next available flight. Stock orders are shipped in fifteen (15) days or less.
Warranty: One-year parts and labor – optional warranty coverage available upon request.
Global’s goal of the following “Operational Coverage” is to provide direct support for our aircraft deicer units. We can provide direct support from the factory in Olathe, KS, either by telephone and/or on-site. Whether the station has experienced staff or not, we have the ability to keep the station’s ground support equipment operational.
Pre-Season Check: Our deicer support team will perform a pre-season check on each unit prior to start of season. The purpose of this check is to make sure all systems are operational after sitting idle during the off-season. This check consists of the combination of the Daily, Weekly, and the Monthly checks recommended by Global Maintenance Operations Manual (attachments).
Post-Season Check: This is an extensive check that will identify the proper operation of all deicer systems and needed repairs to the unit overlooked during the season. Global will perform a post-season check on each unit at the stations. This check is performed and signed off according to the Preventive Maintenance section in the technical manual.
Monthly Check: On a scheduled, monthly basis, we will provide a service technician who will perform a Monthly Check on the units. The Customer will provide all parts necessary to perform this check. The price per unit will be lower if there is more than one Global deicer unit at a station. Please refer to the Daily, Weekly, and Monthly Checklists attached to see what would be performed in this monthly check.
Service Technician Availability:
Emergency Assistance from factory on next available flight.
Global On-Site Support – We operate “on-site” service. This support is available and can be quoted once we determine location and quantity of units at each station.
Global Trained Contract Support – We will train and provide support to a local maintenance contractor or identify a contractor to maintain a station. This can be quoted once we determine the location and quantity of units at each station.
The Global team will provide specific pricing details once the locations and numbers of deicer units at each station are determined.
Unrivaled Aircraft Deicer Support
When you partner with Global Ground Support, you can count on us to handle your every aircraft deicer need. From parts ordering and routine maintenance to on-site repairs, we provide the complete deicer repairs needed to keep your operation running in excellent working condition.
For details about our aircraft deicer support, contact our global headquarters by calling (913) 780-0300.