At Global Ground Support, we strive to deliver customized value, not just a quality ground support equipment product. Our desire is to identify individual needs and expectations and respond with the design and support package required to address pending ground support equipment-related issues. Please find the following standard and optional support coverage:
- Standard Service: Included with each unit at no cost
- Phone Calls: Will be returned the same day received.
- Phone Calls after 3:00pm CST: Will be responded to by the next business day.
- Faxes/Letters: Will be responded to the same day received. Addresses for Global Staff are listed as first letter of first name and full last name followed by: @global-llc.com.
- Technical Support: 24-hour/7-day coverage through our help line.
- Training: Global will provide operator training at the factory for cabin and catering service truck ground support equipment solutions. Field training at cost is available upon request.
- Spare ground support equipment Parts: Toll Free Number: 1-888-780-0303 Emergency orders are shipped on the next available flight. Stock orders are shipped in fifteen (15) days or less.
- Warranty: One-year parts only – optional warranty coverage available upon request.
Global’s goal of the following “Operational Coverage” is to provide direct support for ground support equipment solutions. We can provide direct support from the factory in Olathe, KS, either by telephone and/or on-site. Whether the station has experienced staff or not, Global Ground Support has the ability to keep the station operational.
Catering and Cabin Service Trucks from Global add so much to your ground support equipment collection. When you purchase these GSE tools, you are starting a long-term partnership with our compassionate team. Whether you require standard support or more hands-on direction, we can help.
For service from experts who care, call (913) 780-0300.